Get in Touch
We would love to hear from you. Whether you have a question about our platform, need help with your account, want to explore a partnership, or simply want to share feedback — our team is here and ready to help. AquariusAI is built by a small dedicated team that genuinely cares about the experience of every single user. No automated responses. Real people reading every message and ensuring you get the most out of our intelligence tools.
Ways to Reach Us
Select the channel that best fits your enquiry.
General Support
For questions about your account, features, billing, or anything else related to the platform.
Business
Interested in advertising on AquariusAI or exploring a partnership? We would love to connect.
Technical Issues
Experiencing a bug or technical problem? Send us details and our team will investigate promptly.
Response Times
We aim to respond to all enquiries within 24-48 hours on business days. For urgent technical issues affecting your ability to use the platform we prioritise these and aim to respond within a few hours. We are based in Australia and operate primarily in AEST (UTC+10) business hours, Monday to Friday. However, our team monitors messages outside of these hours for urgent issues and critical platform stability reports. Your experience is our priority.
Frequently Asked Questions
How do I cancel my subscription?
You can manage your subscription directly from your account settings page under Billing. Cancellations take effect at the end of your current billing period and you retain access until then. If you need help with cancellation please email [email protected] and we will assist you immediately.
I forgot my password. What do I do?
Visit the login page and click 'Forgot password'. Enter your email address and we will send you a reset link within a few minutes. If you do not receive the email please check your spam folder or contact support.
Can I get a refund?
We offer refunds on a case by case basis. If you are unsatisfied with AquariusAI within the first 7 days of a paid subscription please contact us and we will review your request. We want every user to feel they received genuine value.
How do I report a bug?
Email [email protected] with a description of the issue, what you were trying to do, and if possible a screenshot. The more detail you provide the faster we can fix it.
Is there a phone number?
We are a digital-first platform and handle all support via email and in-app messaging. This allows us to provide thorough, documented responses and keep a record of your issue for follow-up.
Find Us Online
Follow AquariusAI for product updates, industry insights, and feature announcements.